Let's do bettertogether

Provider Assist offer a range of services allowing aged care organisations to stop focusing on cutting costs to survive and start focusing on increasing income to thrive.

By partnering with us, organisations are finally able to provide residents with the remarkable level of service, care and dignity they deserve, all whilst exceeding desired business outcomes.


How much funding is your organisation missing?

MyVitals is a free monthly benchmarking and management reporting system that allows aged care organisations to compare their data to other organisations across Australia. See the difference between your current and potential income, and track your performance over time.

MyVitals is a 100% FREE service.

Supplement Recovery

We make claiming your lost supplements easy

Provider Assist’s Supplement Recovery service is designed to help organisations claim missed past and present supplement income.

Since 2002 we have worked with over half of the residential aged care organisations in Australia and found that 92% of these organisations have missed out on valuable funding.

By preparing all required documentation and tracking the progress of your claim, we help ensure that your facility receives the level of funding your residents are entitled to.

ACFI, Care and Management Solutions

Short and long term support packages tailored to your organisation

ACFI Care & Management solutions provide a remarkable approach to optimising both revenue and care in aged care organisations. Our solution consists of three tiers of in-house comprehensive ACFI assessment, application and related care services.

We also provide a free ACFI calculator that allows you to create, save and export your ACFI calculations. Click here to register and use or download our ACFI Calculator App for free.

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ACFI Angels

A clinical approach to quickly rectify your ACFI and care delivery gaps

ACFI cannot be claimed retrospectively. This means that every day your organisation under-claims, that revenue is lost forever.

ACFI Angels are a team of Registered Nurses and experts in ACFI and comprehensive clinical assessment who step into organisations in times of high ACFI appraisal needs. This intensive, fast-paced service is designed to quickly help your organisation identify and rectify revenue gaps, without placing a burden on your team.

We also support greenfield and brownfield sites with the admission of their residents and initial ACFIs.  Ask us about our tailored service.

ACFI Executive

Maintain a sustainable ACFI function

This service provides your organisation with a dedicated ACFI executive to implement Provider Assist’s ACFI management system, as well as manage your ACFI function full time.

Having an ACFI executive within your organisation provides the confidence to know your ACFI function is performing optimally. You’ll receive regular transparent and insightful reporting and ongoing advice from Australia’s leading ACFI experts.

The result is an organisation where every resident is comprehensively assessed for care needs coupled with full funding entitlements.

Allied Health

Directives to care outcomes

One of the biggest roadblocks to delivering innovative care is the lack of resources available to deliver on care directives.

The Provider Assist Allied Health service provides ACFI specialist physios, dietetics, occupational therapists, treatment nurses and a range of other services for long-term partnerships and continuous ACFI support.

ACFI Uncovered

Be part of the aged care revolution

Ensure that your entire team is up to date with your ACFI knowledge through our online education series, ACFI Uncovered. With topics covering basic ACFI skills right through to more complex issues, your team will feel much more equipped to take on the enormous challenge that is ACFI.

Visit our Online Store to learn more and book your education series package today.