PA Letterbox started as a simple fix to a very annoying aged care admin problem. Care Correspondence / Fee Letters – downloaded, renamed and filed, automatically. It was met with a huge sigh of relief from finance teams across Australia.

But that was just the beginning. PA Letterbox is now the most advanced, efficient, time saving and compliance friendly solution on the market today. We’ve had years to get it right, building this long before anyone else saw it as worth solving.

PA Letterbox – now an End-to-End system for Aged Care fees oversight.

Step 1:
Download, rename and file letters into your own environment for compliance (this is where most solutions stop). With PA Letterbox, you won’t need to trawl through that day to day. Your team works and manages the workflows from a single point, every letter, every update note added, every action, together – in one place.

Step 2:
Extract and organise all the information from letters into a clean export, matched back to the resident, and fed directly into your billing system.

Step 3:
Reconcile fee letter data against the billing you’ve actually levied, with everything your team needs about an organisation’s funding visible right down to resident level.
 

• No more wondering if a letter and an invoice agree.
• No opening PDFs, no re-keying.
• No more Section 294(ca) compliance risk for RADs accepted too early.
• No more disgruntled families because a letter sat in someone’s in-tray for a few extra days.
• No more digging through folders to piece together a resident’s funding history.
• No more answering avoidable queries because the answer is already sitting in one place.

What started as letter collection is now an End-to-End system for Aged Care fees oversight. That’s the part we’re proud of, and the part we’re excited to show you.

Book a time with us or reply to this email and we’ll show you how far PA Letterbox has come.