Fair Use Policy, ACE Platform Issued as a Supplier Policy under clause 2.2 of the Agreement
ACE is provided for the Customer’s normal clinical, administrative, and operational use in connection with its licensed Modules and bed/user count. To protect platform performance and availability for all Customers, use must remain within reasonable bounds across:
Data and storage. Data stored should relate to the Customer’s own residents/clients under its licensed Modules, at volumes consistent with normal operation.
Transactions. API calls, integrations, and system activity should reflect ordinary clinical and administrative use, not automated, scripted, or bulk activity materially outside that pattern.
Platform usage. Access should follow normal use patterns (including no shared logins, per clause 13.9(d)), without load or performance testing against production.
Where usage materially exceeds these bounds, the Supplier will contact the Customer’s Technical Nominee to discuss and agree a resolution before considering suspension under clause 16.5. Specific thresholds are not fixed in this policy and may be discussed and agreed with individual Customers.
For any questions, please contact us at:
Provider Assist (PA) Pty Ltd ABN 86 635 435 059 Level 3, Suite A, 15 Claremont Street, South Yarra, Victoria 3141 Email: team@providerassist.com.au
