CASE STUDY
Central Gippsland Health Service
Caron Mallet
Director of Aged Care Services
PA Solutions in Place
At Central Gippsland Health Service
AN-ACC Executive:
For Providers who want data and insights to self manage their AN-ACC function and for PA to take care of the identification of funding opportunities and provision of resident priority lists to embed in their AN-ACC workflows.
Partner in Care:
Clinical Care Coordinator – to complete Assessment, documentation and care planning placement to maintain compliance in documentation and to maintain funding.
The Challenge
At Central Gippsland, we were faced with staffing challenges due to the high turnover of clinical staff – likely due to workload pressures of Aged Care and then having limited availability of experienced staff and to induct new staff in our desired standard of assessment and documentation to support compliance and our AN-ACC Funding.
The Solution
Due to staff’s limited knowledge of AN-ACC and associated documentation required with in this service due to the above challenges, PA have been VERY valuable in identifying, preparing for and facilitating resubmissions which have ultimately resulted in increases in funding.
We would now like to work with PA to replace this with training and support as well as updating internal procedures to align with AN-ACC assessments to minimise duplication of assessments.
Tell us about your experience
Will you continue to utilise the Partner in Care Service?
Yes, for care coordination, education to staff, medication/GP rounds if required. I also see them potentially making enough in upgrading AN-ACC for us to pay for their own fees. Ideally there needs to be a transition away from this to ANUM/ACSM managing this but we may not be ready for this yet.
PA would be a preferred organisation for all AN-ACC support / education / guidance, and also the partner in care in preference to agency RNs who do not provide any continuity of care or interest in AN-ACC.