Provider Assist | The Aged Care Experts

Good Energy Spreads Quickly.

Providers share their experience working with PA

PJ has been remarkable. His energy and enthusiasm has been contagious. With our staff feeding off his energy and commitment to quality care, our culture has really lifted. What initially started as a mentorship role for our CCN to step up to a CCM role, has delivered far beyond our expectations. We’re delighted with PA and would have them back in a heartbeat.

We are now up to date with all of our systems and no longer fear a visit from the ACQSC. Our new CM has been able to start her position with a clean slate and maintain rather than fix and has systems set up to ensure she keeps on top of things. If we see cracks starting to appear, changes to management or the workload becoming too much for our current team, I would not hesitate to use this service again. It is an immediate solution and

Very helpful and very professional. The quick response and understanding our needs put you ahead of the others. Also, having good staff ready on your books was key. I am impressed with the people you have and the ease with which they fitted in and learned our operations. Thanks again for helping us.

Shavin has helped us through some difficult issues lately and I am very appreciative we have PA’s support and expertise.

Central Gippsland will continue to utilise the Partner in Care service for care coordination, staff education, medication and GP rounds, if required. PA is our preferred organisation for AN-ACC support, education and guidance.

We were delighted at the availability of the Partner in Care service to identify compliance gaps following a consumer complaint and educate the team. Together, we mapped out a plan for the PA Clinician to provide clinical education enabling our leadership team to continue addressing governance issues. The support of an external Specialist who knows and understands our service is very much appreciated.

Mel is an absolute asset to Woodlands. She is proactive, fits in with our team, is not afraid to speak up. She is just an absolute gem to have around.

Our Team, Solutions and Software integrate seamlessly into the rhythm of your operations, whether you need additional resources or better performance.

We know what’s needed to achieve all entitled revenue, maintain compliance and create a Resident experience that eases occupancy pressure! Unlike traditional Consultants, we don’t just tell you how to do it; our resources integrate into your operations as an extension of your team where it matters most and we roll up our sleeves and do the work for you.

Latest News & Resources

Provider Assist Acquires Humanetix to Deliver End-to-End People, Business & Digital Solutions

September 10, 2025

Exciting news! Provider Assist (PA) has acquired Humanetix (HX) – a leading digital innovator behind an award‑winning healthcare SaaS platform, recognised with Innovation Australia’s 2023 Software Innovation of the Year and ranked by the Financial Times as one of the

The Right Person in the Role – Not the Unicorn

August 22, 2025

Why building your leaders is better than waiting for the perfect one In today’s aged care landscape, finding the perfect clinical leader – the “unicorn” with the ideal combination of experience, compliance knowledge, emotional intelligence, and operational know-how – is

Mid-Year Highlights

July 29, 2025

Halfway through the year and the PA Clinical team has lots to celebrate – helping providers turn around compliance risks, rebuild teams, and strengthen care and quality. Thanks to all our clients for trusting us to be part of your