PJ has been remarkable. His energy and enthusiasm has been contagious. With our staff feeding off his energy and commitment to quality care, our culture has really lifted. What initially started as a mentorship role for our CCN to step up to a CCM role, has delivered far beyond our expectations. We’re delighted with PA and would have them back in a heartbeat.

We are now up to date with all of our systems and no longer fear a visit from the ACQSC. Our new CM has been able to start her position with a clean slate and maintain rather than fix and has systems set up to ensure she keeps on top of things. If we see cracks starting to appear, changes to management or the workload becoming too much for our current team, I would not hesitate to use this service again.

Very helpful and very professional. The quick response and understanding our needs put you ahead of the others. Also, having good staff ready on your books was key. I am impressed with the people you have and the ease with which they fitted in and learned our operations. Thanks again for helping us.

Shavin has helped us through some difficult issues lately and I am very appreciative we have PA’s support and expertise.

Central Gippsland will continue to utilise the Partner in Care service for care coordination, staff education, medication and GP rounds, if required. PA is our preferred organisation for AN-ACC support, education and guidance.

We were delighted at the availability of the Partner in Care service to identify compliance gaps following a consumer complaint and educate the team. Together, we mapped out a plan for the PA Clinician to provide clinical education enabling our leadership team to continue addressing governance issues. The support of an external Specialist who knows and understands our service is very much appreciated.

Mel is an absolute asset to Woodlands. She is proactive, fits in with our team, is not afraid to speak up. She is just an absolute gem to have around.