Exciting news! Provider Assist (PA) has acquired Humanetix (HX) – a leading digital innovator behind an award‑winning healthcare SaaS platform, recognised with Innovation Australia’s 2023 Software Innovation of the Year and ranked by the Financial Times as one of the 100 fastest‑growing companies in APAC. This acquisition is a bold leap forward on our mission to reshape aged care, home care, and healthcare services digitally, clinically, and financially.
The combined team strengthens PA’s industry-leading digital portfolio and capability and together, we become Australia’s only end-to-end partner for Aged Care, Support at Home and increasingly NDIS and primary health – combining sector-leading expertise, award-winning digital products, and fast-growing business services.
Our organisations have worked in collaboration for a while now, driving digital transformation, automation, and AI across the healthcare sector. “Providers have loved our smart approach – simplifying digital transformation and making their existing systems work harder and smarter,” said Peter Morley, CEO of Provider Assist. “The acquisition simply made sense – it allows us to take what’s already working for providers and amplify it at scale.”
“At Mayflower, we’ve experienced firsthand how Humanetix and Provider Assist bring deep expertise and innovation to aged care. Their acquisition is a huge opportunity for the sector – combining technology and advisory excellence to deliver integrated, future-ready solutions. We’re excited to see the positive impact this will create for providers, staff, and, most importantly, older Australians.”
“Most providers don’t need another system – they need their current systems to work together as one,” said Victoria Kelly, Managing Director of Provider Assist. “We see a real gap in the market where non-healthcare experts are tackling digital transformations and non-tech consultants are leading industry change projects. We bridge that gap. Who better to upgrade and unite your digital systems than the people who have been helping providers transform and navigate change in Residential and Support at Home operations, compliance, clinical care, resident billing, and finance for over 20 years? To us, this next digital revolution is simply another industry transformation.”
This acquisition means PA are the only partner bringing together expert people (nurses, clinicians, finance leaders), smart technology (AI, automation, digital platforms), and proven business services – all under one roof. For providers, this means:
- Systems that actually connect and talk to each other
- Automation that cuts admin burden and errors
- Filling gaps where providers need support most
- Real-time insights to strengthen compliance and decision-making
- More time and energy for residents and clients
- Maximising the value of existing software investments
“Aged care software has been too disconnected. The system clinicians love doesn’t serve finance. The one that works for operations is a nightmare for reporting. You’re always trading one problem for another, or chasing the elusive ‘one system that does it all,’ which doesn’t exist,” said Arthur Shih, former CEO of HX and now Chief Digital Product Officer at PA. “Your systems should work for you. The modularity of HX’s platform, combined with our innovative approaches to digital transformation, AI, and automation, means we can harness the best of existing systems – and make them work harder, smarter, and seamlessly together. The only metric that matters in digital transformation is IMPACT.”
This acquisition positions PA + HX as leaders in building the next generation of digital infrastructure for aged care, home care, healthcare, and associated services. More than tech, our culture is collaborative and energising, and we deliver on promises – always with meaningful outcomes for providers and residents at the centre.
Jonathan Ladd, Chairman of HX, added: “Our shareholders are thrilled to be moving in this direction with Provider Assist. We believe this partnership amplifies the impact of our innovation and ensures providers across the sector will benefit from smarter, more connected solutions.”
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