When you’re running multiple systems across every part of your organisation – do you actually know what they’re trying to tell you?
An incomplete picture has a cost. We help you see it.
The reform period is entering its next phase. This is clear across our active work with clients representing more than 100,000 residential aged care beds in Australia – we are seeing the same shift everywhere. Penalties are real and running. Industry authorities are moving from guidance to enforcement. The urgency that was about getting to the reform finish line has become the urgency of proving that what you built actually works. Every manual workaround that was going to be fixed later – later is now.
Through these engagements we’ve codified the process into our Post-Reform Digital Roadmap – making it easier and safer for organisations to navigate than going it alone.
The Digital & Systems Health Check is where that roadmap begins. Before anything else, you need to see clearly – what your systems are already holding, what they could be doing, and what it’s costing you that they aren’t. The data is already in your organisation. The Health Check makes it visible.
Digital & Systems Post-reform Health Check
We assess seven domains across 88 data measures.
Together they describe everything your organisation needs to see to operate safely, fund correctly, and govern confidently.
- Resident State & Risk
- Care Plans, Goals & Interventions
- Care Delivery Events
- Workforce Capacity & Capability
- Resident Outcomes & Experience
- Provider Governance & Data Quality
- Funding & Financial Performance
For each of the 88 measures across these domains, we assess what your systems are holding, what tier that information sits in, and what the gap between where you are and where you need to be is actually costing you.
What the Health Check actually involves
This isn’t an audit and it isn’t a project. It’s two guided conversations with your leadership team – clinical, finance, and operations in the room together – and a clear written output delivered to your executive team within 48 hours of your final session.
What does “visibility” actually mean?
For each of the 88 data measures across seven domains, we assess which tier your information currently sits in.
Most providers have a mix of all three across their domains. The Health Check tells you exactly where each of your 88 measures sits – and what moving it would unlock.
Five outputs. One clear picture.
Everything you need to understand where your organisation stands and what the right next step is.
Three things this is not.
✕ It is not a technology audit.
✕ It does not require system access upfront.
✕ It does not produce a report that sits on a shelf.
What it produces is a specific, quantified picture of what your data can and can’t tell you right now – and a precise next step for your organisation.
What happens after the Health Check?
The Health Check is the starting point. It tells you where you are. It doesn’t change anything yet – and that’s deliberate. You shouldn’t be changing anything until you can see the full picture clearly.
Once you have that picture, the work moves in three steps.
You don’t have to commit to any of that to do the Health Check. Most providers just want to see where they actually stand first. That’s exactly what it’s for.
The question isn’t how many systems you’re running. It’s whether they’re giving you the picture you need to lead.
Speak with one of our consultants to scope your Digital & Systems Health Check. Two to three days. Seven domains. 88 data measures. One clear picture of where you stand and what it’s costing you to stay there.
Arthur Shih
Chief Digital Product Officer
