Funding, Fees & Billing
Keep billing steady, accurate, and compliant.
Our Financial Services Team will support your Resident Billing & Accommodation funding and revenue optimisation processes and greatly improve your Resident experience by increasing clarity and understanding and reducing confusion and errors.
Supplement Recovery
We make claiming your lost supplements easy
Provider Assist’s Supplement Recovery service is designed to help Organisations claim missed past and present supplement income or just as a free sanity check that your systems and processes have this area of your Organisation under control.
Since 2002 we have worked with over half of the Residential Aged Care Organisations in Australia and found that 92% of these Organisations have missed out on valuable funding. We successfully claim much of your missed funding, however, over time there may be items we can’t, so it’s important to conduct this review at a minimum every 2 years.
By preparing all required documentation and tracking the progress of your claim, we help ensure that your facility receives the level of funding your residents are entitled to.
Resident Billing Support
We reduce confusion in your Resident billing
Our Outsourced Billing service provides end-to-end resident billing and invoicing, ensuring seamless handovers during staff transitions and continuity through system changes.
We handle:
- Resident billing, agreements, and refunds (RAD/RAC).
- Claims management and liaison with Services Australia & Centrelink.
- Accurate set-up of resident contracts and communication with families.
- Support for system transitions including QA and workflow design.
- Documentation and process mapping to safeguard institutional knowledge.
Whether it’s stabilising billing during staff changes, preparing for the new Aged Care Act, or supporting projects new system implementation, we ensure your finance operations run smoothly without disruption
Fees Reconciliation
Stay compliant. Get resident fees right.
Our Fees Reconciliation service gives providers confidence that historical resident billing and current billing processes aligns with Services Australia requirements and resident agreements — protecting both compliance and trust.
We:
- Check accuracy of Means-Tested Care Fees (MTCF), RAC/DAC contributions, and adjustments against Services Australia records.
- Identify gaps in processes that can cause incorrect resident fees, over/under-charging, or missed caps.
- Provide clear remediation steps to strengthen systems and prevent errors going forward.
With deep aged care finance expertise, we help providers ensure resident billing is compliant, transparent, and backed by robust processes.
Revenue Bootcamp Education
A 3-month program to future-proof your revenue:
- Educate your team on both the current and upcoming funding models.
- Perform regular fee reconciliation of billed amounts against fee letters, and payment statements.
- Advise on automating data processes for payment statement and fee letters.
- Help prepare updates to your resident documentation and information packs
RevNav Software
Funding, Fees, Letters, Billing, Reconciliation all in a single place:
- Track government entitlements, resident contributions & supported ratios.
- Automate reconciliation of payment statements & adjustments.
- Access complete resident funding histories at a glance.
Fee Letter Automation
If your team is still scanning or downloading Residential Care Fee Letters / Care Correspondence, you’re not alone. Our solution:
- Automatically downloads fee letters from the Aged Care Provider Portal (ACPP) via API.
- Stores them in SharePoint, sorted by NAPS ID, Resident & Claim Month.
- Extracts key data, so you don’t need to open each PDF.
- Feeds directly into RevNav, alongside billing and payment data.
Benchmarking & Competitive Monitoring
- Residential Care RAD and Room Pricing
- Support at Home Service Pricing and Performance
- KPIs AN-ACC, Revenue, Occupancy and Care Minutes
- Quality Indicators
MyVitals Platinum
Easily keep track & optimise your AN-ACC Workflow
- Track your performance over time and compare your Organisation to multiple benchmarks to find out exactly where you’re excelling and where you can improve.
- Manage your Assessment & AN-ACC Workflow as Residents Enter, Depart, and require Reclassification.
- Stay on top of your Care Minutes targets with the comprehensive Dashboard.
- Connect multiple sources of data, that are updated daily, so you have the complete picture!
AN-ACC
Confidently & efficiently manage your AN-ACC & Care Minutes
Managing AN-ACC is harder than meets the eye but also provides certain workforce and Model of Care synergistic opportunities that will greatly enhance your Organisation.
We can:
- Take Care of your AN-ACC Funding for you
- Support your team to take care of your AN-ACC Funding
- Education: Teach your team how to take care of your AN-ACC Funding
All of our AN-ACC Solutions aim to achieve the following:
- Receive the AN-ACC funding you’re entitled to for the care you’re delivering.
- Be confident your Assessment, Documentation & Care Plans are compliant against the standards and written to support the AN-ACC tools
- Ensure your team are fully educated in the tool and how to deliver Congruent care and have access to Clinical Experts when they need it
- Be confident your Reclassification workflow is optimised and your Cost of Resident Turnover is being navigated
- Have consistency and transparency in Care Minutes to ease the burden of Rostering and Workforce planning.
Virtual CFO & Finance Team Support
- Covering sudden finance team gaps (leave, resignations, etc.)
- Profitability analysis & strategy
- Ongoing support – Billing, month-end and reporting through to CFO & Board
- Education & mentoring for finance teams new to the sector
- Reviewing budgets or setting up performance and reporting frameworks
- Payroll Award & EBA compliance
Payroll & Award Compliance
Confidence in every payslip
Payroll in aged care is complex — award changes, enterprise agreements, overtime rules, and leave entitlements all create risk if not managed correctly. Our Payroll Compliance service ensures your workforce is paid accurately, fairly, and in full compliance with legislative and industrial obligations.
We:
- Review payroll systems, processes, and outputs against awards, EBAs, and Fair Work requirements.
- Identify errors and gaps that lead to under/overpayments.
- Provide clear remediation plans and process improvements to safeguard compliance going forward.
With aged care–specific expertise, we give providers peace of mind that payroll is correct, compliant, and ready for audit at any time.
Support at Home
Navigate the Support at Home Transition with Confidence.
The Australian Aged Care landscape is undergoing significant change, and with the transition from In Home Care to Support at Home just around the corner, ensuring your organisation is prepared has never been more critical.
At Provider Assist, we specialise in helping Home Care providers navigate these changes with tailored strategies that optimise profitability and operational efficiency. Our Home Care Analysis service delivers a detailed understanding of your operations and uncovers opportunities for growth, ensuring your services thrive in a rapidly evolving market.