Meet Andrea McGill – ACFI Business Operations Manager in Adelaide

Meet Andrea McGill, Business Operations Manager of ACFI & Clinical Services, who shares her story of how she came to work in aged care and the passion she has for the industry.

Watch her video and read her story below.

Where are you from?

Everywhere! Born in Melbourne, lived in Canberra, Adelaide, Ballarat, Melbourne again and finally stopped moving last time in Adelaide! My parents were gypsies.

How long have you been in your current job?

17 months

How did you find yourself working in aged care?

After leaving the public sector, where I had been managing a government initiative helping people with workplace injuries, I wanted to find a role where I was doing something that still contributed to greater outcomes for the health and wellbeing of people… After looking far and wide I was lucky enough to find my perfect role here at Provider Assist and was totally thrilled to find myself working in a role that supports our remarkable specialists who ensure that aged care facilities provide a better quality of care to older Australians.

What do you enjoy most about your job?

The constant change, innovation and challenges that i encounter every day with PA.

What’s the most rewarding part of what you do?

Doing something different every day, being encouraged to think outside the square, always trying to think big. My role provides a great deal of diversity and no two days are ever the same… I feel proud to be part of the team and have the opportunity to provide ideas and suggestions across a range of areas so that we are always aiming to do things differently or better.

What about the most challenging?

Growing our processes to match the growth of our team and the growth of the business… It’s such a rewarding challenge to always be thinking of how we can do things bigger, better and more remarkably!

Can you tell us about a time when you have been extra proud of your or Provider Assist’s work?

I am incredibly proud of the remarkable team of ACFI Specialists that I have the privilege of supporting and the work that everyone in the Clinical Division does. I’m very lucky to meet our new specialists at the beginning of their journey with PA when they first come on board and it’s fantastic to see them progress and excel along the way. They do such an amazing job of engaging with our clients and they continue to think of fabulous improvements and new ideas that PA are regularly implementing.

What’s your advice to someone who’s considering a career in aged care?

Do it! When I talk to people outside of work and say that I work in aged care it still surprises me at the reaction. Everyone says, “That’s the place to be! That’s where the innovation is! What a rewarding job you must have…” And I agree!

Provider Assist is on a quest to revolutionise aged care. What do you think the industry will look like 10-20 years from now?

I hope that residents are receiving outstanding care and quality of life in their later years – which is what they deserve. I also hope the wonderful people that work tirelessly in aged care facilities feel that they are able to provide appropriate care and feel satisfied with what they do every day.

Anything else you’d like to share?

I pinch myself every day at how lucky I am to have found myself here at PA…

Join the conversation and share your thoughts below