Meet Scott Hill – ACFI & Clinical Services Education Specialist

Meet Scott Hill, one of our Remarkable ACFI Specialists. Here, he shares his background and experience working with Provider Assist.

Watch the video and read what he had to say below.

Where are you from?


How long have you been in your current job?

I have been with Provider Assist for two years now – approximately 12 months as an ACFI Specialist and 12 months as the Education Specialist.

How did you find yourself working in aged care?

I started working as a carer over 25 years ago… did I just age myself needlessly… I progressed to the role of RN during my initial time in Aged Care, and only left to gain more clinical knowledge in the Acute sector.

I returned to Aged Care – which I realised was my first love and absolute passion 9 years ago. A decision I have never regretted.

What do you enjoy most about your job?

Further developing the already remarkable clinical skills and knowledge of the PA ACFI team, ensuring that they have the most up to date ACFI information to enable them to undertake their roles.

De-mystifying ACFI for staff at facilities through the provision of education. I love seeing facility staff have “light bulb” moments, where you see them finally understand what a residents need is versus what they may be currently doing.

What’s the most rewarding part of what you do?

Making a difference to residents and staff alike, through the provision education and training which ultimately leads to the provision of outstanding care.

What about the most challenging?

Getting staff at facilities to recognise that there is a better way of providing care and that our residents are deserving of extremely high standards of care.

Can you tell us about a time when you have been extra proud of your or Provider Assist’s work?

Everything Provider Assist does makes me proud to be associated with such a dynamic organisation.
It is extremely inspiring to work with a group of professionals who’s focus is the same as my own – making an impact on the Aged Care Industry, who won’t settle for second best and demand excellence for every older Australian.

What’s your advice to someone who’s considering a career in aged care?

Absolutely do it! If you enjoy working with and want to make a change to older Australians lives – then Aged Care is the place to be! In stark contrast to the poor image often portrayed in the media and within health, Aged care is dynamic, challenging and highly rewarding.

Nurses often think that they will become un-skilled by working in Aged Care. The reverse is actually true. Aged Care will ground and further develop your basic nursing, people and interaction skills whilst expanding your clinical assessment skills far more broadly than some other areas of health do.

Provider Assist is on a quest to revolutionise aged care. What do you think the industry will look like 10-20 years from now?

Given the significant changes that have occurred in Aged Care over the last 25 years, I can only imagine that 10 – 20 years from now Aged Care will be completely unrecognisable from its humble beginnings. Increased consumer choice, improved provision of care based on need, good staffing levels and appropriate funding will definitely be the norm.

Meet Scott Hill - ACFI & Clinical Services Educator

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