Provider Assist testimonials – The benefits of PA’s Supplement Recovery service

Viv Allanson (CEO at Maroba Aged Care Facilities), Frank Price (COO at RFBI Aged Care) and Peter Morley (Director Financial Solutions at Provider Assist) speak about the benefits of PA’s Supplement Recovery service. Watch the video or read the transcript below.

Vivian Allanson: Our partnership with Provider Assist started when I had a phone call, probably followed by an email from Pete Morley from Provider Assist raising the option of Supplement Recovery. Now, I hadn’t even heard of that, but I thought, “Well, it sounds like a good arrangement. I’ve got nothing to lose. If I don’t sign up, then I’ll have lost what supplements I haven’t claimed. But if I do sign up, I’ll get 50% of them back.”

Frank Price: Royal Freemasons’ Benevolent Institution first became aware of Provider Assist in 2010, through their Supplement Recovery program that they had in place at the time. We utilised their services during that period and were very impressed with the service provided. They were able to gain for us quite a considerable sum of supplements that we didn’t even realise at the time that we’d not received.

That process or that service evolved to what we’re currently receiving now, which is the ACFI Uplifts Program, the ACFI Angels. And we’ve been using that throughout our organisation for the past 18 months, and we have found that, once again, to be at the high calibre service that we’ve come to expect from Provider Assist.

Vivian Allanson: We got money back, which showed us that our systems had some holes in it, and we were able to improve our own systems internally. But it was the start of a very positive relationship.

Peter Morley: Most of the work that we work with our providers is looking at missed funding, and a lot of providers do cut costs at the wrong time. So instead of worrying about things like how much funding they do get from the government and start cutting costs on their staff level and so forth, what we really do is analyse exactly where they are sitting within the industry.

So for organisations to spend more money, then in turn they’re going to actually pay the rewards from there. So we always work from basically looking at the financial position of our client and then working from exactly where they should be spending their money and where they should be investing it, whether through education or through our services or through access to more funding basically.

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