Friday the 20th of November 2020 is the day the Aged Care Sector must transition from Aged Care Online Claiming (ACOC) to the Aged Care Provider Portal (ACPP).

For many – the change will be big; and comes at a time when there is already a lot of change, and talk about change in the sector.

Whilst we are loving the Aged Care Provider Portal (ACPP) and finding it so much easier to use than the Aged Care Online Claiming (ACOC) portal, one of the biggest challenges faced in the ACPP is searching for a Care Recipient. The reason searching is now more challenging in the ACPP, is that unlike the ACOC, where you just needed a Care Recipient ID, in the ACPP you need either:

  • Care Recipient ID + surname + date of birth OR
  • Surname + given name + date of birth + gender

With data security – generally comes processes that are a little more tricky! The many factors of identification have been introduced for security purposes (and we respect Services Australia for increasing security – this is a great move!) Services Australia told us that this ensured you either had access to the Care Recipient’s details – for instance, via an admissions form or a Resident Management System or had the Care Recipient sitting with you.

But sometimes you just want to find the Care Recipient’s details quickly!

Welcome to our very first How To in our new series, to help guide you through using the ACPP!

Our first How To will guide you through searching a Care Recipient’s details in the Aged Care Provider Portal.

We believe every Older Australian living in Residential Aged Care deserves a remarkable level of service, care and dignity. To help our amazing industry do this, we partner with Aged Care Providers to make the complex simple, so Providers can focus on giving Remarkable care. If you are an Aged Care Provider, and need help transitioning from ACOC to the Aged Care Provider Portal, you can check out our transition article series here!

Provider Assist offer a range of services to provide Aged Care Organisations the tools to run an optimised, efficient, & leveraged business model. We have data driven tools & systems built from years of experience, over 20,000 comprehensive clinical assessments & over 500,000 resident reviews, to identify opportunities for better performance in funding, systems, clinical governance & processes. To find out more, starting with our MyVitals service, sign up for more information here or get in touch on 1300 419 119 or

Does your team need Aged Care Provider Portal How To guides?

Navigating the Aged Care Provider Portal (ACPP) for the first time can be challenging. You want to focus on delivering amazing care – but have a new Portal standing between you and that (plus all the other changes currently happening!) Our team are happy to assist! Sign up here to receive our regular how-to series, and lock in a session with one of our team to walk you through the next steps and help you with any questions you may have.



About the Author

Aaron Tabone is the Chief Information Officer of Provider Assist. He describes himself as the ‘hands on’ CIO – writing functional and technical scopes, analysing data and designing new systems – if it is digital, Aaron will give it a go! Aaron has lead the digital transformation strategy which included digitising MyVitals, creating ACFI Assessment Hero and Revenue Hero, integrating Provider Assist to Medicare’s API channel and migrating the business to Salesforce. Aaron has a passion for Aged Care data and has been a key stakeholder to Services Australia for their new Aged Care Provider Portal and Web Services data channel. Aaron’s work has been recognised by Salesforce through a number of case studies and speaking appearances at World Tour and Connections events.

Outside Provider Assist, Aaron recently acted as the Digital Architect on a telehealth project integrating into the Salesforce eco system, Medicare electronic claiming and electronic prescribing.

Aaron lives on the Great Ocean Road in Anglesea with his wife Victoria, son Harvey and two pugs Winston and Phoebe. When he is not working, you will find him mountain biking or running through the nearby forest, attempting to surf, cooking, gardening or enjoying a glass of wine (or two!)

To contact Aaron: Email | skype aaron.tabone1 | linkedin aaron-tabone

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